Custom domain

Connect a subdomain such as hr.yourcompany.com so your team opens Workalto on your hostname (Scale plan, owner with 2FA).

Steps

1. Open Settings → Custom domain and enter the subdomain (not the bare domain).
2. Add the exact records shown — usually one CNAME. Use the Name field as the subdomain label only (e.g. hr), never the full hostname. The Value is Vercel’s project-specific target (rank 1); if none is returned yet, fall back to cname.vercel-dns.com.
3. If a TXT verification card appears (domain used elsewhere on Vercel), add that too.
4. Set Proxy to DNS only / off. On Cloudflare the cloud must be grey.
5. Click Check now. Propagation is often a few minutes; allow up to 30 minutes.

The live check panel shows expected vs detected DNS:

• Correct, connecting — DNS points at Workalto (misconfigured = false).
• Pointing somewhere else — update or replace the record.
• Cloudflare proxy is on — switch to DNS only (grey cloud). Cloudflare A ranges 104.16.0.0/13 and 172.64.0.0/13 mean the orange cloud is still on.
• No record found yet — wait and check again.

The domain becomes Active only when ownership is verified and DNS is not misconfigured.

Cloudflare

1. Domain → DNS → Records.
2. Delete any existing CNAME/A with the same Name, then Add record.
3. Type CNAME, Name = subdomain only, Target = Value from Settings.
4. Proxy status: DNS only (grey cloud). Save.

GoDaddy

1. My Products → Domains → DNS.
2. Remove any record with the same Host first.
3. Add CNAME: Host = subdomain only, Points to = Value from Settings.
4. Save, wait a few minutes, then Check now.

Namecheap

1. Domain List → Manage → Advanced DNS.
2. Remove a conflicting Host record if one exists.
3. Add CNAME: Host = subdomain only, Value = target from Settings.
4. Save all changes, then Check now.

Google Domains / Squarespace

1. Open DNS settings for the domain.
2. Delete any custom record with the same host name.
3. Add CNAME: Host = subdomain only, Data = Value from Settings.
4. Save, wait for propagation, then Check now.

Microsoft 365 / other

1. Open DNS at your registrar or Microsoft 365 admin center.
2. Remove any A/CNAME that already uses the same Name.
3. Create CNAME: Name/Host = subdomain only (not the FQDN), Points to = Value from Settings.
4. Do not enable proxy/CDN on that record. Save and Check now.

Need more help? Use the contact form at the bottom of this page.